Frequently asked questions
You can track the status of your order through your MyPage account. Click on the correct order under the “Orders” column on the Dashboard page to check the progress of that assignment.
Once your files are edited, we will send you a notification email with a link to download the files. Just click on the link and it will direct you to the file download section in your MyPage account.
The edited manuscript is available in your MyPage account for up to 15 days from the date of delivery. If you wish to receive the files after this period, you can write to us at [email protected] and our customer service team will get back to you with the files.
Visit the “After Sales” service section in your MyPage account and choose the after sales service relevant to the inputs you need.
Your order history is available to you through your MyPage account under the “Orders” column on the Dashboard page.
Follow the below steps to retrieve your password:
- Visit your account login page and click on “Forgot password” below the password entry textbox.
- A new password will be generated and sent to your registered email address, i.e., the email you use to communicate with us.
- Use the new password to log in to your account.
You can log in to your Pro Publication Hub account using this page: https://my.enago.com/en/login.htm. Further, you can access this page by clicking on the “Client Login” option at the top right hand corner on https://www.enago.com/. Once you reach on this page, log in with your registered email id (the id you use to communicate with us) and password.